The issue is resolved. We appreciate your patience.
For clients with integrations to the Butterfly Cloud, it is recommended that HL7 messages from 9:50am - 12:20pm EST should be reprocessed to ensure all encounters are received. We can assist if needed. Any clients with failed PACS storage jobs can be resolved by selecting 'retry' in the Butterfly Cloud.
Thank you and please don't hesitate to email support@butterflynetwork.com or call us at 1-855-296-6188 with remaining questions or concerns.
Posted Oct 09, 2025 - 13:40 EDT
Monitoring
Incident resolution has been implemented and all Butterfly Cloud functionality has returned to normal operations. Our team is actively monitoring to confirm system stability.
For clients with integrations to the Butterfly Cloud, it is recommended that HL7 messages from 9:50am - 12:20pm EST should be reprocessed to ensure all encounters are received. We can assist if needed. Any clients with failed PACS storage jobs can be resolved by selecting 'retry' in the Butterfly Cloud.
Thank you for your patience and please don't hesitate to email support@butterflynetwork.com or call us at 1-855-296-6188 with remaining questions or concerns.
Posted Oct 09, 2025 - 12:49 EDT
Update
Incident resolution efforts continue and are being prioritized at the highest level. Until the incident is resolved, users may experience difficulty logging in, slower performance, and/or PACS/EMR integration issues. We will continue to provide regular status updates and will update you as resolution proceeds.
We understand the significant impact this may cause. Please don't hesitate to email support@butterflynetwork.com or call us at 1-855-296-6188 with questions or concerns.
Posted Oct 09, 2025 - 12:05 EDT
Update
We have identified the source of the issue and resolutions efforts continue. Until resolution is achieved, users may experience difficulty logging in, slower performance, and/or PACS/EMR integration issues. We will continue to track the status of this issue and will update you as the resolution proceeds.
We understand the significant impact this may cause. Please don't hesitate to email support@butterflynetwork.com or call us at 1-855-296-6188 with questions or concerns.
Posted Oct 09, 2025 - 11:18 EDT
Identified
We have identified the source of the issue and resolution is currently in progress. Until resolution is achieved, users may experience difficulty logging in, slower performance, and/or PACS/EMR integration issues. We will continue to track the status of this issue and will update you as the resolution proceeds.
We understand the significant impact this may cause. Please don't hesitate to email support@butterflynetwork.com or call us at 1-855-296-6188 with questions or concerns.
Posted Oct 09, 2025 - 10:38 EDT
Investigating
We are investigating reports of performance issues within the Butterfly Cloud, which may result in log-in issues or slower response times for some users. Our team is actively monitoring the situation and working to ensure a return to normal performance as soon as possible.
We understand the inconvenience this may cause and appreciate your patience. We will share updates as we learn more.
If you have questions or need assistance, please contact us at support@butterflynetwork.com or call 1-855-296-6188.