Premium Features for Pro Custom Users Not available in 2.25.0

Incident Report for Butterfly Network

Resolved

This incident has been resolved.

Posted May 05, 2023 - 02:00 EDT

Monitoring

iOS App Version 2.25.1 is now available in the Apple Store, which will resolve this issue. We will continue to monitor.

Posted May 04, 2023 - 17:28 EDT

Identified

The issue has been identified and a fix is being implemented.

Posted May 04, 2023 - 10:32 EDT

Investigating

Users with Pro Custom subscriptions are unable to access premium features on iOS app version 2.25.0. A fix for this has been submitted to the Apple Store for review and we expect to update the available version on May 4, 2023

Posted May 02, 2023 - 15:59 EDT

This incident affected: Butterfly Mobile App - iOS.