Resolved -
Thank you for your patience. We have identified the source of the issue and the resolution is in place. Studies should becoming increasingly available via the study search.
Please don't hesitate to email support@butterflynetwork.com or call us at 1-855-296-6188 with questions or concerns.
Apr 9, 18:12 EDT
Identified -
We have identified the source of the issue, and a resolution is in progress. We will continue to provide updates as work proceeds.
Please don't hesitate to email support@butterflynetwork.com or call us at 1-855-296-6188 with questions or concerns.
Apr 9, 12:38 EDT
Investigating -
We are currently experiencing a service interruption. You can still log in, scan, and use Butterfly Cloud, but study search is offline. List view remains available as an alternative way to access your studies.
We are investigating and will provide updates as soon as possible. We understand the inconvenience this may cause and appreciate your patience.
Please don't hesitate to email support@butterflynetwork.com or call us at 1-855-296-6188 with questions or concerns.
Apr 9, 10:57 EDT
Completed -
The scheduled maintenance has been completed.
Apr 8, 23:00 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 8, 20:00 EDT
Scheduled -
On Wednesday, April 8, at approximately 8:00 PM EST, we will perform maintenance to implement several performance improvements and bug fixes.
This will not be a full downtime. During this time, we expect only Global Search to be offline. The maintenance window is expected to last 3 hours. This maintenance will not impact active scans, user logins, or system connectivity.
We appreciate your understanding given the short notice and thank you for your patience as we complete this update to ensure continued platform stability and performance.
Notes: This release includes several performance improvements and bug fixes, including:
SSO Configuration Reliability — Resolved an issue where the SSO configuration form would be unexpectedly cleared after saving. Also fixed a bug where the Name/ID field appeared blank in the SSO configuration screen. Video Playback for Downloaded Studies — Fixed a bug that prevented masked cine downloads from playing in QuickTime Player on macOS. Additionally, resolved the error preventing masked cines from downloading on Windows devices. Global Search — Sync Status Filtering — Fixed an issue where filtering studies by PACS/VNA Sync Status or EHR Sync Status returned no results in Global Search.
Apr 6, 16:26 EDT
