Resolved -
Thank you for your patience. Yesterday evening, the issue's source was identified, and a hotfix was deployed. Worksheets should now be viewable.
Please don't hesitate to email support@butterflynetwork.com or call us at 1-855-296-6188 with questions or concerns.
May 6, 06:46 EDT
Identified -
We have identified the source of the issue, and the resolution is underway. We will continue to track the status of this issue and will update you as the resolution proceeds.
We understand the significant impact this may cause. Please don't hesitate to email support@butterflynetwork.com or call us at 1-855-296-6188 with questions or concerns.
May 5, 18:08 EDT
Investigating -
We are investigating reports of issues with Butterfly Cloud that may prevent users from viewing worksheets. Our team is actively reviewing the situation and working to ensure a return to normal performance as soon as possible.
We understand the inconvenience this may cause and appreciate your patience. We will share updates as we learn more.
If you have questions or need assistance, please contact us at support@butterflynetwork.com or call 1-855-296-6188.
May 5, 16:20 EDT
Resolved -
Thank you for your patience. We have identified the source of the issue, and the resolution is in place.
Please don't hesitate to email support@butterflynetwork.com or call us at 1-855-296-6188 with questions or concerns.
May 5, 11:11 EDT
Investigating -
We are investigating reports of performance issues within the Butterfly Cloud, which may result in lower response times for some users. Our team is actively monitoring the situation and working to ensure a return to normal performance as soon as possible.
We understand the inconvenience this may cause and appreciate your patience. We will share updates as we learn more.
If you have questions or need assistance, please contact us at support@butterflynetwork.com or call 1-855-296-6188.
May 5, 09:20 EDT
Completed -
The scheduled maintenance has been completed.
May 4, 22:00 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 4, 20:00 EDT
Scheduled -
On Monday, May 4th at 8 PM EST, you may experience a brief outage while we perform system maintenance. You may not be able to access your Butterfly account during this time. If you have issues after the scheduled maintenance, please contact Butterfly Support at support@butterflynetwork.com.
Please note: feature availability varies depending on a user's country, license type, permissions, and probe type.
-Worksheet Enhancements The worksheet editor has been updated to visually match the themes and coloring used throughout the Butterfly platform.
-Read-Only Role A new Read-Only Butterfly Access role is now available. Users assigned this role can view studies and data but are prevented from making edits across the platform and cannot access the mobile app. Many actions are hidden or disabled within the desktop cloud.
-Global Search Export Enhancements Enterprise Administrators can now include worksheet and QA data in Global Search exports by using the "Detailed Export" option.
-Study List Sorting The Study List view now supports additional sorting options such as Study Author, Exam Type, and more.
-Program Performance — "Last Year" Filter The Program Performance dashboard will now allow users to view data for the full prior calendar year.
-Downtime Notifications Improvements Several usability improvements to Downtime Notifications: the tab now auto-expands when enabled, deactivated users are automatically removed from notification lists, and the Selected User tab in Integration Alerts has been updated for clarity.
-What's New Page — Permission-Based The What's New page now displays tiles selectively based on the logged-in user's permissions, ensuring a more relevant experience.
-Auto Exam Type Mapping Compass Al clients can now enable automatic exam type mapping. This feature uses a Large Language Model (LLM) to map information received from a study (via DICOM tags) to an Exam Type to speed up documentation and improve study organization.
-Bug Fixes Analytics Export Failure - Fixed an issue where exporting from the Analytics > Stats dashboard was failing.
Share Bundle Thumbnails - Fixed a bug where video thumbnails were not visible when sharing studies via de-identified links.
Program Performance Dashboard in Safari - Fixed a rendering issue affecting how the dashboard displays in Safari.
Historical Proficiency Data Entry - Fixed a display bug affecting historical proficiency records.
Integration Alert Email Icon - Updated the icon used in integration alert notification emails. Aorta Exams - The "Aorta" Exam Type now displays in the Exam Type filter in ScanLab Cloud.
Apr 22, 14:43 EDT
