Completed -
The scheduled maintenance has been completed.
Feb 20, 18:00 EST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 20, 17:00 EST
Scheduled -
Tomorrow, Friday, February 20, at approximately 5:00 PM EST, we will perform maintenance to implement a recent stability improvement.
During this time, users may experience brief slowness when retrieving data from the cloud, such as when opening a saved study or accessing dashboards. At most, this may result in a short delay while services restart.
This maintenance will not impact active scans, user logins, or system connectivity.
We appreciate your understanding given the short notice and thank you for your patience as we complete this update to ensure continued platform stability and performance.
Resolved -
The support system upgrade has been successfully completed. All support channels, including the support portal within the mobile application and cloud web browser, phone support, and email support, have been fully restored.
Thank you for your patience as we completed this transition.
If you experience any issues, please contact us at support@butterflynetwork.com or call 1-855-296-6188.
Feb 18, 15:42 EST
Monitoring -
On Wednesday, February 18, we will be upgrading our phone support system.
During this time, calls to our Support line (1-855-296-6188) may experience a brief delay in connection. We expect any interruption to last less than 15 minutes between 9:00 AM and 10:00 AM EST.
Email support will remain fully operational during this window. If you need assistance while the phone line is temporarily unavailable, please contact us at support@butterflynetwork.com, and our team will respond promptly.
We appreciate your patience as we complete this upgrade and continue improving our support experience.
Feb 17, 15:51 EST
Completed -
The scheduled maintenance has been completed.
Feb 11, 22:00 EST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 11, 20:00 EST
Scheduled -
On Wednesday, February 11th at 8 PM EST, you may experience a brief outage while we perform system maintenance. You may not be able to access your Butterfly account during this time. If you have issues after the scheduled maintenance, please contact Butterfly Support at support@butterflynetwork.com.
This release includes several enhancements and bug fixes including:
-Organization-Level Workflow Email Digest Workflow Email Digest allows administrators of Enterprise clouds to notify their domain users of studies pending draft and attestation through automated, recurring emails. Previously, this feature had to be enabled for all organizations within a domain. Administrators can now determine which organizations do or do not receive these emails. For more information on configuring this feature, refer to the Workflow Email Digest support article.
-Program Dashboard Administrators with access to the Program Dashboard can now export dashboard data to a CSV file. The export is sent to the email address associated with the administrator's Butterfly account once the report is ready.
-Documentation Agent Several updates have been introduced to Documentation Agent to improve the accuracy and performance of the Al Agent, including enhancements to how the Agent handles prefills and abbreviations.
-QA Agent Expansion QA Agent functionality is now available on ScanLab studies for Compass Al clients.
-Additional Bug Fixes and Updates Butterfly course enrollment emails once again generate for users who are part of medical education clouds. All other subscription types were not affected by this issue. Images included in bulk exports now also include on-image measurements. Modality Worklist (MWL) queries now support searching by the patient's encounter number or visit number.
Please note: feature availability varies depending on a user's country, license type, and permissions.
Feb 9, 13:18 EST
