We will perform scheduled maintenance on Sunday, November 23, 2025, beginning at 9:00 PM EST and lasting approximately 3 hours.
During this time, ADT and ORU feeds will be unavailable. We recommend pausing your inbound and outbound connections before the maintenance window to prevent a message backlog. Users will not be able to associate patients from worklists in the Butterfly app or on integrated non-Butterfly devices, and studies cannot be sent to your EHR or PACS during this time. All other functionality, including scanning and reviewing studies, will remain available.
After maintenance is complete, the Butterfly interfaces will be operational; please reconnect your ADT and ORU connections. You may then resume normal operations.
For questions or assistance, please contact support@butterflynetwork.com or call 1-855-296-6188. Posted on
Nov 10, 2025 - 09:08 EST
Completed -
The scheduled maintenance has been completed.
Nov 6, 21:00 EST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 6, 20:00 EST
Scheduled -
On Thursday, November 6th at 8 PM EST, you may experience a brief outage while we perform system maintenance. You may not be able to access your Butterfly account during this time. If you have issues after the scheduled maintenance, please contact Butterfly Support at support@butterflynetwork.com. This release includes general bug fixes and Product Improvements.
Nov 6, 08:37 EST
Resolved -
This incident has been resolved.
Nov 4, 09:44 EST
Update -
We are continuing to work on a fix for this issue.
Nov 4, 09:44 EST
Identified -
We have identified the issue and have implemented a remedy. Please let us know if you are seeing any issues.
Issue Summary: Some customers are unable to search for users within the Enterprise Users list. Searching within individual Organization lists continues to function normally. This issue does not impact core platform functionality such as scanning, storing, or reviewing studies, but may affect user management activities.
We understand the inconvenience this may cause and appreciate your patience. We will share updates as we learn more. If you have questions or need assistance, please contact us at support@butterflynetwork.com or call 1-855-296-6188.
Oct 27, 16:48 EDT
Update -
We are continuing to investigate reports that some customers are unable to search for users within the Enterprise Users list. Searching within individual Organization lists continues to function normally.
This issue does not impact core platform functionality such as scanning, storing, or reviewing studies, but may affect user management activities.
We understand the inconvenience this may cause and appreciate your patience. We will share updates as we learn more. If you have questions or need assistance, please contact us at support@butterflynetwork.com or call 1-855-296-6188.
Oct 27, 12:46 EDT
Investigating -
We are investigating reports that some customers are unable to search for users within the Enterprise Users list. Searching within individual Organization lists continues to function normally.
This issue does not impact core platform functionality such as scanning, storing, or reviewing studies, but may affect user management activities.
Our team is actively investigating and working to restore normal functionality.
We understand the inconvenience this may cause and appreciate your patience. We will share updates as we learn more. If you have questions or need assistance, please contact us at support@butterflynetwork.com or call 1-855-296-6188.
Oct 27, 10:04 EDT